Privacy Policy

Information We Collect

We collect information that you provide directly to us when you register an account, make a deposit, withdraw funds, or contact our support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details.

In addition to information you give us, we automatically collect certain technical data whenever you visit or use our website. This may include your IP address, login information, browser type and version, device operating system, time zone settings, and the pages you visit. We also keep records of your betting activity and transactions to maintain accurate account history.

How We Use Your Information

Your personal data is used primarily to provide, personalise and improve the services we offer. This includes processing your registration, verifying your identity, managing your account, and handling financial transactions securely.

We also use the information to meet our legal and regulatory responsibilities, such as age verification, preventing fraud, money laundering and problem gambling. Where you have given us clear consent, we may send you personalised offers, bonuses and marketing communications that we believe may interest you. You can change your marketing preferences at any time through your account settings.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. We may share your information with carefully selected service providers who help us deliver our services, such as payment processors, identity verification agencies, hosting providers and customer support platforms. These companies are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your data where required by law, for example to regulatory authorities such as the UK Gambling Commission, or to protect the rights, property or safety of MansionBet Casino, our customers or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site usage and deliver relevant content. These technologies help us remember your preferences, maintain your session security and understand how players interact with our platform.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit your ability to use some features of the website.

Data Security

We take the protection of your personal information seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, misuse or alteration. Access to your data is restricted to authorised personnel who are bound by confidentiality obligations.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our security practices to maintain the highest possible level of protection.

Your Rights and Choices

Under applicable data protection laws, you have several important rights regarding your personal information. These include the right to access the data we hold about you, to request correction of inaccurate information, and in certain circumstances to request erasure or restriction of processing.

You may also object to the processing of your data for direct marketing purposes at any time. To exercise any of these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by law.

International Data Transfers

Some of our service providers may be located outside the UK and the European Economic Area. When we transfer your personal data to such providers, we ensure appropriate safeguards are in place to protect your information in line with UK data protection requirements.

Retention of Your Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements. When we no longer need your data, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or operational practices. Any revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so that you remain informed about how we collect, use and protect your information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our support team through the website.